In this IT Help Desk service contract you purchase a number of credits in advance and our work will be deducted from the balance of your credits.
All assignments for our service department are (usually automatically) registered in our ticketing software . These tickets are linked to the clients and the corresponding agreements and service contracts . All this to help you with your failure as quickly as possible.
After registration of the issue in a ticket, you will be contacted by one of our technical staff. They always try to provide a remotely solution to avoid displacement costs. If remote intervention is not possible, an appointment will be scheduled or we will arrive immediately, depending on the urgency of your issue.
Help Desk opening hours
The help desk is open from weekdays from 7:00 to 22:00 on weekdays.