IT_Helpdesk

IT REMOTE SUPPORT SERVICES

Our IT Remote Support is most important division at Texas IT Professionals. Each question or assignment is carefully registered and permanently monitored in our ticketing system . This ensures a prompt and correct follow-up of all reported failures. Our team of technical staff will assist you from distance or on site if necessary.

Remote Support Service

All assignments for our service department are (usually automatically) registered in our ticketing software . These tickets are linked to the clients and the corresponding agreements and service contracts . All this to help you with your failure as quickly as possible.

After registration of the issue in a ticket, you will be contacted by one of our technical staff. They always try to provide a remotely solution to avoid displacement costs. If remote intervention is not possible, an appointment will be scheduled or we will arrive immediately, depending on the urgency of your issue.

Remote Support ServiceIT help desk opening hours

The help desk is open from weekdays from 8:30 to 17:00 on weekdays.

You can also choose to stay 7 days at 7 and outside the office hours. In that case, you can use our Extended Business hours service .

Computer freezes? Unable to work?

We’ll help you get back to work.
Fast. Qualitatively.

REMOTE SUPPORT SERVICES

Our pricing details

# Service Price Features
1 End User Support (Help Desk)
$97/hour
2 Onsite & Remote Support
$97/hour
3 Moves, Adds, Changes
$97/hour
4 Project Planning
$97/hour
5 Upgrades & Hardware
$97/hour
6 After Hours Support
$97/hour

Remote Support Services

Texas IT Professionals are using a remote access (unattended remote control) and remote support (attended remote control) solution designed for small, medium and large MSPs and IT support providers.

This is a cloud-based solution that is easy to implement and has quick time to value.  It provides all of the key features required for an Managed Service Provider to support remote users or remotely administer and repair your servers and workstations.

Our remote support tool has very quick connection times, a powerful administration console and a rich feature set. It was developed in the cloud and offers unique peer-to-peer technology that allows for instant and on-demand remote support and access to Microsoft and Apple/Mac devices.

BILLABLE SERVICES

# Service Price Features
1 Project Planning
$97/hour
2 Upgrades & Hardware
$97/hour

Computer freezes? Unable to work?

We’ll help you get back to work.
Fast. Qualitatively.