workshop-377099_1920-2

MANAGED WORKSTATIONS SERVICES

Managed Workstations services helps look after your IT by providing a continuous service health check through the following:

  • Building a clear picture of each workstation
  • Producing reports on issues
  • Highlighting potential risks
  • Updating and upgrading software
  • Enhancing performance
  • Reducing downtime
  • Providing on-going support

This all helps you to concentrate on growing your business and increasing your profits.

THE SOLUTION

We monitor, maintain and support your workstations. 24/7.

Managed Workstations consists of three separate services that can be built up over time to give your PCs and laptops complete support.

MONITORING MAINTENANCE SUPPORT
24/7 health check Automatic patches and updates Combines monitoring and maintenance
Identifies issues early on Improves PC performance Helpdesk support
Keeps your business running Helps you work smarter Reduces downtime

Many customers start with monitoring and then, once we have worked in partnership to build up an understanding of current IT infrastructure, they move on to the full support package so we can provide improvements to performance.

Managed Workstations ServicesWhat our managed workstations cover?

  • Backup
  • Anti-Virus
  • Disk Space
  • Networking
  • External Websites
  • Security
  • Email System
  • Hardware
  • Performance

What can you expect from our managed workstations services?

Service What it does Benefits
Monitoring  

Checks status of your workstations 24/7

 

Identifies issues early on

 

Provides daily reports

 

Helps work out where improvements can be made

 

Automatic health check

 

No drain on in-house resources

Comprehensive Backup  

Provides updates and upgrades

 

Improves performance

 

Allows work to be carried out remotely

 

Helps you work smarter and faster

 

Virtual technician – no need for an extra person in the office

 

Cost effective solution per workstation

System Risk Consulting  

Extension to monitoring and maintenance service

 

Value for money

 

Helpdesk support

 

Less downtime

 

Ideal for companies with no in-house team

 

IT issues resolved quickly

 

More efficient use of resources

HOW DOES IT WORK?

Set up is quick and easy. We’ll happily come in and give you a demo, or you can even opt for a free trial to see how it all
works.

Just give our team a call and they will talk through with you how it works. They can either come in to your offices or set
it up remotely.

Healthy workstations?

How would your business survive with no access to PCs or laptops? If your system went down, what would the impact be on your business?

MANAGED WORKSTATION SERVICES

Our pricing details

# Service Price Features
1 Proactive Managed Workstation Service
$27/month
  • Availability Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Hosted Anti-Spam
2 Fully Managed Workstation Service
$60/month
  • Advanced Performance Monitoring
  • Configuration Management & Enforcement
  • OS & 3rd Party Patch Management
  • Real Time Workstation Optimization
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Managed Audit

Managed Workstation Services

Managed Workstations service

Our Managed Workstations service is designed to keep your PCs and laptops healthy so you can concentrate on growing
your business.
Common issues we help you solve include:
  • Reducing downtime
  • Improving system performance
  • Updating your software
  • Overcoming lack of in-house IT resource
  • Keeping your PCs and laptops working
  • Installing updates and upgrades
Our Managed Workstation service consists of three areas: Monitoring, Maintenance and Support.
This three step service helps you look after the following:
  • Backup
  • Anti-Virus
  • Disk Space
  • Networking
  • External Websites
  • Security
  • Email System
  • Hardware
  • Performance

Automatic Proactive Maintenance

Regular proactive maintenance required to maintain the basic operation of Windows workstations, including:

  • Windows Patch Management
  • 3rd Party Patch Management
  • Disk Defragmentation
  • Delete Temp files
  • ChkDsk
  • Sync-time with DC
  • Change Local Admin Password
  • Clean Windows Update Cache
  • Backup Registry
  • Create Restore Point
  • Disable UAC
  • Run CleanManager
  • Enable/Disable Windows Firewall

Quarterly License & Asset Reporting

We will audit included software licenses & assets and regularly report on current status, changes, and potential violations.  On a quarterly basis, the following reports will be delivered to the Primary Customer Contact:

  • Executive Summary Report
  • Hardware Asset Report
  • Software License Report

Managed Anti-Virus

Cloud MSG’s integrated Anti-Virus solution allows our NOC to actively monitor, manage, and update deployed devices, ensuring that your business is protected and secure.  Managed Anti-Virus includes:

  • Signature updates
  • Status & Threat monitoring
  • Scheduled scans
  • Software updates
  • Quarterly Status & Threat reporting
  • Remediation of issues preventing the installation or performance of Managed Anti-Virus

Remote & Onsite support

Texas IT Professionals will remediate issue related to the covered devices, identified either via monitoring & notification, or those initiated through contacting the Service Desk.  In both cases, a service ticket will be created and prioritized based on severity.  The service desk will attempt to resolve the issue remotely, escalating to level 2, then level 3 engineers as required.  If the issue cannot be resolved remotely, a field technician will be dispatched.

How do I get started with Managed Workstations Service?

Getting started is quick and easy. Many of our customers opt for the monitoring service first. This helps us build up an understanding of your current IT systems so we can work with you to improve performance and help you work smarter.

BILLABLE SERVICES

# Service Price Features
1 Project Planning
$97/hour
2 Upgrades & Hardware
$97/hour

What should I do next?

If you feel that our Managed Workstations would benefit your business, get in touch with us now.